Our Commitment to You
Play for fun, not to escape. 888poker provides a range of tools and resources to ensure every Malaysian player enjoys a safe, controlled, and enjoyable gaming experience.
What Is Responsible Gaming?
Responsible gaming means enjoying gambling as a form of entertainment while maintaining full control over your playing behaviour. It's about setting realistic limits, knowing when to stop, and ensuring that gambling doesn't interfere with your daily life, relationships, or finances.
At 888poker, we believe that players who play responsibly are players who play longer and enjoy it more. Whether you're betting on Malaysia Super League football, playing blackjack at a live casino, or trying your luck on slots — responsible gaming is the foundation of a positive experience.
We don't provide these tools simply because the law requires it. We provide them because we genuinely care about the wellbeing of our players. Every Malaysian player on our platform deserves access to the support they need, whenever they need it.
Keep This in Mind: Gambling should be one of many leisure activities in your life — not the only way you have fun or decompress. If you find yourself playing to escape personal problems, that's a warning sign worth taking seriously.
Indicators of Healthy Play
Why It Matters
Always set a maximum amount you're willing to spend before you start a session. That amount should come from money that won't affect your everyday needs — rent, food, transport, or emergency savings.
Time flies when you're deep in a session. Set a time limit before you start. 888poker provides play-time reminders to help you stay aware of when your session has gone on too long.
One of the most dangerous patterns in gambling is "chasing losses" — placing bigger bets to try to win back money you've already lost. This often leads to even greater losses. Losses are part of the game; accept them and take a break.
Gambling should be entertaining — like catching an EPL match or a badminton game. If you find yourself playing because of stress, loneliness, or boredom, it's time to take a break and find something else to do.
Don't let gambling eat into time that should be spent with family and friends. If loved ones start expressing concern about your habits, take a moment to really listen — they may be seeing something you can't see yourself.
All casino games carry a house edge that gives the operator a long-term advantage. No strategy can guarantee consistent winnings. Play with this understanding and enjoy the game without unrealistic expectations.
Free Control Tools
All these tools are available free of charge to every registered 888poker player. Access them through the "Account Settings" section on your platform.
Control how much money you can deposit into your account within a set period. Ideal for players who want to make sure they don't exceed their monthly budget.
Set the maximum amount you're willing to lose in a day, week, or month. Once the limit is reached, new bets will be blocked automatically.
Set a maximum limit for each individual bet. This helps you avoid impulsive decisions to place large bets in moments of pressure or heightened emotion.
Receive alerts when your playing session reaches a set duration. You can also set a hard limit that will automatically log you out of your account once the time limit is reached.
If you feel you need a break from playing for a while, use the self-exclusion feature. Your account will be temporarily suspended for the duration you choose. Promotions will not be sent during this period.
For players who feel they need a longer break from gambling, self-exclusion lets you block account access for a minimum of 6 months up to permanently. This is the most serious step available.
How to Access: Log in to your 888poker account → click your profile picture in the top right corner → select "Account Settings" → choose "Responsible Gaming". All the tools above are available there. If you need help, contact our Live Chat.
Know the Signs
Watch for these signs in yourself or someone you care about. Early recognition is key to a faster recovery.
Using money meant for bills, food, or daily necessities to gamble. Taking loans or going into debt solely to place bets.
Unable to stop playing even after exceeding a set limit, in the hope of winning back what was lost.
Lying to family or friends about how often you gamble or how much you spend.
Prioritising gambling over time with family, friends, or work and study responsibilities.
Using gambling as a way to cope with stress, depression, anxiety, or relationship problems.
Positive Signs
These signs indicate that you have a healthy relationship with gambling.
The money you use is money you can afford to lose entirely without affecting your day-to-day life.
You can stop playing at any time without feeling frustrated, restless, or a strong urge to keep going.
You have a variety of other leisure activities and don't rely on gambling as your only source of enjoyment.
You don't need to hide your playing activity, and your family knows and understands the limits you've set.
You view the money spent on gambling the way you'd view a cinema ticket — an acceptable entertainment cost, not an investment.
Self-Assessment
Answer the 8 questions below honestly. This is not a diagnosis — it is a personal reflection to help you assess your own playing habits.
Based on your answers, you appear to have a healthy relationship with gambling. Keep setting limits and playing for fun. Use 888poker's control tools to maintain these positive playing habits.
Some of your answers show signs that deserve attention. This is not an accusation — many people face the same challenges. We encourage you to use our control tools or reach out to the 888poker support team for a confidential chat. Help is available and you don't have to go through this alone.
Practical Tips
Get Help
Asking for help is not a sign of weakness. It is a sign of strength and courage. Here's how you can get the support you need.
Reach out to our support team confidentially via Live Chat. Our staff are trained to discuss responsible gaming concerns with empathy and without judgment.
Email our responsible gaming team to discuss account limits, self-exclusion, or taking a break. All communications are strictly confidential.
If you feel your situation is urgent and you need immediate help, please contact an emergency helpline. Problem gambling is a serious mental health issue and support is available.
Remember: Acknowledging that you have a gambling problem and asking for help is the bravest and smartest step you can take. 888poker is here to support you every step of the way — whether that means setting deposit limits, activating a self-exclusion, or connecting you with external support resources.